This policy follows the Israeli Consumer Protection Law, 1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 2010.
1. Cancelling a purchase
- You may cancel within 14 days of the transaction or of receiving the disclosure document, whichever is later.
- A cancellation fee of 5% of the price or ₪100, whichever is lower, applies.
- [To decide and word with a lawyer: whether and how viewing course content before cancelling affects the right to cancel, under the legal exceptions for computerised information.]
2. People with disabilities, senior citizens and new immigrants
By law, people with disabilities, senior citizens (65+) and new immigrants (up to 5 years from immigration) may cancel a transaction made by phone or electronic communication within 4 months, subject to the law's conditions.
3. How to cancel
Send a cancellation request by email to [email] or on WhatsApp to +972-54-928-1005, with your full name, phone and order number. The refund goes to the original payment method within 14 days of receiving the request.
4. Fees
Exam fees are paid directly to the Shipping and Ports Authority and are not part of the transaction with Yamaster.